Return & Exchange Policy

At moogs, every piece is 100% handmade with care and attention to detail. Because of the unique, handcrafted nature of my products, slight variations in color, shape, or design may occur - this is what makes each piece truly one-of-a-kind!

I want you to love your purchase. Please review return policy below:

• All sales are final due to the handmade and custom nature of our products.
  
• However, if your item arrives damaged or defective, please contact me within 7 days of delivery with your order number and photos of the issue.
  
• I will be happy to offer a replacement or store credit depending on the situation.
  

Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund. After that, cancellations cannot be guaranteed as work may have already begun on your order.
  

Shipping Issues

• I am not responsible for items lost or delayed by the shipping carrier. Please ensure your shipping information is correct at checkout.